Shipping policy

SHIPPING INFORMATION

 

How long does the delivery take?

Germany, USA, France, UK: 7-15 working days for delivery.

Other countries: 10-20 business days for delivery.



What can I do if my delivery is damaged or lost? If you encounter this issue, please contact our customer support team at

support@CaseSen.com for support. The issue may take up to 5 business days to investigate.

What should I do if I received incorrect or missing goods?

support@CaseSen.com for support. The issue may take up to 5 business days to investigate.

ORDER CONFIRMATION

 

After you complete your purchase. You will receive an "Order Confirmation" email (check your spam folder if you can't find it). Make sure all information is correct. If you have any questions, Please contact us anytime: Support@CaseSen.com

TRACKING AN ORDER

 

You'll receive an e-mail confirmation once your order has been shipped. It will include your order’s tracking number and a direct link to your carrier's package-tracking site. This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order from here: Tarck Order

IMPORTANT

When the carrier returns an undeliverable package to us because of an address issue, you will be charged for reshipping costs. If you require a refund, please note that personalized items have a 30% restocking fee.